تعليمات طلب حذف البيانات

Data Deletion Instructions (English)

You may request destruction of personal data associated with your communications with AutoFahad through WhatsApp, email, or our website. Last updated: August 20, 2026. Official request channel: hello@autofahad.com.

1. Data you may ask us to delete

• WhatsApp number, display name, and related contact details.
• Conversation content, messages, and stored responses.
• Lead information (business type, requested services).
• Technical identifiers and logs where no longer needed for security or compliance.

2. How to submit a request

1. Email hello@autofahad.com.
2. Subject: "Personal data deletion request".
3. Provide your WhatsApp number in international format, the approximate date of last contact, and the service or data concerned.
4. Do not send passwords, verification codes, or identity documents in the first message.

3. Request template

4. Verification and timing

• Proportionate identity verification, preferably via the same email or number you used.
• We act without undue delay and within 30 days.
• A further 30-day extension is possible with advance notice where disproportionate effort is required.
• You receive a completion confirmation or a reasoned explanation.

5. What happens after approval

• Data is deleted from the operational database or anonymised.
• Backup copies are removed within 30 days after production deletion.
• Processors are asked to destroy the data where legally and technically feasible.
• A limited compliance record is retained without conversation content.

6. When full deletion may not apply

• Legal or regulatory retention requirements.
• Data necessary for an active contract or dispute management.
• Inability to reasonably verify identity.
• Unreasonably repetitive or disproportionate requests.

7. Help or complaints

Contact hello@autofahad.com or WhatsApp +966 50 835 5039. Unresolved complaints may be submitted to the Saudi Data Governance Platform (SDAIA). See also the Privacy Policy.